How to Choose an HOA Management Company
Questions and Items to Look Out For:
Contract Length
a. NEVER agree to a contract for more than a 12-month period
b. Make sure there is a way to get out of the contract within the first 12 months due to poor performance
Hidden Fees
Ask for their contract and look for “Hidden Fees”; get an itemized breakdown of ALL fees
Delinquent Account Management
a. How does the management company approach delinquent homeowners (Fees, Process, etc.)
b. Is there a clause in the contract that allows the management company to recoup costs even after you have terminated your agreement?
Who picks up the phone when you call the office
Call and see if you get a live person, or a recording asking you to press a number
Do they own or have interest in ancillary companies?
Is there a conflict of interest? (Insurance, Banking, Landscaping, General Maintenance, etc.)
Do they offer an incentive program for their employees to offer great service?
What is the program?
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5/5
" Our HOA just switched to Lifetime. We have been very happy with the service. It's great to work with a local company, and talk to a person live person right away when calling them. "
" I had an issue with my gate remote, just stopped working out of the blue. When I called in, an actual person answered the phone and they were able to help me get it replaced. Refreshing to talk to a live person that is helpful. "
" We just switched over to Lifetime. Best decision we have ever made as a board. "
" I just moved into our new home. Dealing with Lifetime HOA Management was the best part of the process. They were very helpful in helping me set up my account. Thank you! "
" I called in to resolve a billing issue, and the gal who answered the phone was able to resolve my issue within 5 minutes. I wasn't put on hold or transferred many times. "
" Pleased with the customer service, much better than our previous company. "
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