How to Choose a Management Company:
Questions and Items to Look Out For

Question 1
Contract Length

A. NEVER agree to a contract for more than a 12-month period

B. Make sure there is a way to get out of the contract within the first 12 months due to poor performance

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Question 2
Hidden Fees

Ask for their contract and look for “Hidden Fees”; get an itemized breakdown of ALL fees

Question 3
Delinquent Account Management

A. How does the management company approach delinquent homeowners (Fees, Process, etc.)

B. Is there a clause in the contract that allows the management company to recoup costs even after you have terminated your agreement?

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Question 4
Who picks up the phone when you call the office

Call and see if you get a live person, or a recording asking you to press a number

Question 5
Do they own or have interest in ancillary companies?

Is there a conflict of interest? (Insurance, Banking, Landscaping, General Maintenance, etc.)

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Question 6
Do they offer an incentive program for their employees to offer great service?

What is the program?

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